Updated Legal Topic Note 9 E Handling Complaints

NALC produce 86 Legal Topic Notes which member councils can access via the NALC website. Member councils have a  Username and Password to access the Member's Area where all the Legal Topic Notes can be found. 

Please be aware that Legal Topic Notes are frequenly revised to reflect changes in legislation.

The revised Legal Topic Note 9E describes the outline steps in the complaints procedure that is recommended for a council and the range of remedies that may be offered if a complaint is upheld. 

It also deals with data protection issues .